FAQ at Clearly Chosen

General Payment Do you have a minimum order requirement? Why are your goods so cheap? Is there something wrong with them? What kinds of guarantee do you offer? Do you ever refuse service to anyone? Do you ever void/delete any orders? What kinds of payment methods do you accept? What are you bank account details so I can make payment? Shipping & Handling   How are your S&H rates calculated? Do you offer insurance? Do you combine invoices (S&H) across your various website/outlets? How long does it take for my order to be delivered?   General Q. Do you have a minimum orde requirement? No, we do not have a minimum order requirement. You can buy any amount you want. You can also buy from the BULK categories to save.  All items in bulk are set at genuine Wholesale prices, with a saving up to 50% from the normal store prices. Q. Why are your goods so cheap? Is there something wrong with them? No indeed not!! God forbid!! No are prices are so cheap because we have a low boredom level! We work very hard to get the best possible prices we can so we can offer the best (lowest) possible prices to you without sacrificing quality. However often, to get these best possible prices, we have to buy in larger quantities than can be moved quickly. And because we have such low boredom levels (and we are really shoppers at heart), we WANT to move our stock as quickly as possible so we can shop for more & more. To do this, we offer low, low prices to you. That way, you win and we get to shop for more! Of course we cannot guarantee that our prices are the lowest in the whole world.  However if you shop around (which you should), you will find that almost all of our items are lower than you can get anywhere else.  Plus we offer Real, Genuine, Wholesale prices for bulk lots.  Again if you shop around, you will find that most other shops/outlets offer only 5% to 10% (if you are lucky) in their "Wholesale" items.  We offer up to 40%, sometimes 50% off our normal prices. Like we said, we like to move items so we can acquire more New goodies as quickly as possible! Q. What kinds of guarantee do you offer? We offer you 100% money back guarantee if you are not happy with any of your purchases. You just need to write in to us to let us know. In fact, you are invited to write in to us if you have any issues at all, or if you just feel like patting us on the back. We always appreciate a pat and we promise to work very hard to be deserving of any pats you wish to bestow on us. You might also want to have a peek at our Feedback page. Q. Do you ever refuse service to anyone? Yes indeed we do. Just like buyers have the right to choose who they shop with, we reserve the right to refuse service as well. It happens rarely but some of the reasons why we would refuse service are: unwarranted and excessive abusive language from a buyer buyers who have proved themselves to be unreasonable, unpleasant, rude, and/or non-payers buyers who we really do not enjoy dealing with We are in this business not primarily to make money but more so because we love what we do and we enjoy it.  So if we feel that we no longer enjoy what we do because of an individual for any or all of the above reasons, we would rather lose that business than stop enjoying what we do.  You can understand this even more so if you read our Mission Statement. Q. Do you ever void/delete any orders? Yes we do. Any order that has not been paid within 10 days (and we have not heard from the buyer) are automatically purged from the system and the order cancelled.  The items are then restocked (made available to other buyers again).  We feel that this is only fair otherwise the items that are ordered are taken off our system and hence is not available to other buyers who may be looking for them.  We apologize for any inconvenience that this may cause but we have had open orders that are never paid for - which is a cost to us and unfair to our other customers. Payment Q. What kinds of payment methods do you accept? Bank Deposit - this is only for Australian residents. Bank deposits can be made directly into our account (see below). Our account details are alsoin the order-confirmation email that the system automatically sends out to you. Internationl Buyers - If you are outside of Australia, please contact me for other options. Q. What are you bank account details so I can make payment? Our (Australian) banking details are: Payable to: Helena Lim Bank #: Westpac BSB #: 732096 Account #: 707345 Also our account details are in the order-confirmation email that the system automatically sends out to you. You do not have to write in to us to request for our bank details. Shipping & Handling Q. How are your S&H rates calculated? You do not need to write in to ask us the S&H cost. No matter which country you are from, as you checkout (but before you commit or pay), the combined S&H cost will be displayed to you. The system will automatically calculate your appropriate Shipping & Handling rates, based on the total weight of your order (including estimated needed packaging) and on your destination country. When you go to checkout, you will be able to see your relevant Shipping & Handling rates. At that point, you can still cancel your order if you wish. To find out the S&H rates for your items, click to checkout. You can also click the checkout icon (top right of every page) at any time. There are a number of steps to checkout as the system confirms your shipping address and calculates the S&H based on the items you have in ths shopping cart. You have not ordered anything till you reach the final step where you Confirm your order. This means that the items in your shopping cart has not been assigned to you and anyone else who is on the system can still buy those items at that time. Once you confirm your order, your items are taken out of the system and will be assigned to your specific order. Before you finalize / Confirm your order, you will see the S&H rates (step 2 or 3). If you disagree with it, you can empty or vary your shopping cart at any time. Q. Do you offer insurance? Yes if you should wish to have your order registered, then just do the following ... For Australians, just add AU$3 to your total payable. For International customers, just add AU$10 to your total payable. Q. Do you combine invoices (S&H) across your various website/outlets? No, sorry we do not. Each of our outlets are separate enterprises, running on a variety of platforms and systems that are not interlinked. Furthermore, goods from each store may be warehoused and despatched from different locations entirely. Q. How long does it take for my order to be delivered? That depends on your destination country/location. We cannot quicken the postal system (much as we would like to) but we do guarantee that barring exceptional circumstances, all paid (& cleared) orders are processed and despatched within a 3-business day timeframe. Usually, we process and despatch on the same day so that, as much as we can help it, we ensure that we have done our best to enable you to get your orders as quickly as possible. We suggest you check at the official Australia Post site for information on delivery timeframes. For International (non-Australian) buyers, you can go to Australia Post's International Post Guide. (all orders are sent via AirMail) For Australian residents, you can go to Australia Post's Parcel Delivery. (Unless otherwise specially requested, all orders within Australia are despatched via ordinary mail or registered mail.  All orders are posted from Sydney, Australia).

Clearly Chosen Jewelry Supplies and Quality Beads